# Burdens, Sludge, Ordeals, Red Tape, Oh My! A User’s Guide to the Study of Frictions

> Research article (2020) · cited 27× · AI/ML

**Wikidata**: [openalex:W3130391287](https://www.wikidata.org/wiki/openalex:W3130391287)  
**Source**: https://4ort.xyz/entity/burdens-sludge-ordeals-red-tape-oh-my-a-users-guide-to-the-study-of-frictions