# Building customers’ resilience to negative information in the airline industry

> Research article (Journal of Retailing and Consumer Services, 2019) · cited 32× · AI/ML

**Wikidata**: [openalex:W2945292591](https://www.wikidata.org/wiki/openalex:W2945292591)  
**Source**: https://4ort.xyz/entity/building-customers-resilience-to-negative-information-in-the-airline-industry