# Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors

> Research article (Journal of Retailing and Consumer Services, 2024) · cited 16× · AI/ML

**Wikidata**: [openalex:W4403202757](https://www.wikidata.org/wiki/openalex:W4403202757)  
**Source**: https://4ort.xyz/entity/bridging-the-gap-exploring-the-nexus-of-service-robot-personalization-customer-identification-and-citizenship-behaviors