# Brave new world: service robots in the frontline

> Research article (Journal of service management, 2018) · cited 2,073× · AI/ML

**Wikidata**: [openalex:W2894528744](https://www.wikidata.org/wiki/openalex:W2894528744)  
**Source**: https://4ort.xyz/entity/brave-new-world-service-robots-in-the-frontline