# Beyond anger: A neutralization perspective of customer revenge

> Research article (Journal of Business Research, 2022) · cited 23× · AI/ML

**Wikidata**: [openalex:W4225979835](https://www.wikidata.org/wiki/openalex:W4225979835)  
**Source**: https://4ort.xyz/entity/beyond-anger-a-neutralization-perspective-of-customer-revenge