# Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)

> Research article (Journal of Service Theory and Practice, 2018) · cited 32× · AI/ML

**Wikidata**: [openalex:W2782956222](https://www.wikidata.org/wiki/openalex:W2782956222)  
**Source**: https://4ort.xyz/entity/benchmarking-hotel-service-quality-using-two-dimensional-importance-performance-benchmark-vectors-ipbv