# Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services

> Research article (Journal of Business and Industrial Marketing, 2021) · cited 33× · AI/ML

**Wikidata**: [openalex:W3118477558](https://www.wikidata.org/wiki/openalex:W3118477558)  
**Source**: https://4ort.xyz/entity/barriers-to-service-recovery-in-b2b-markets-a-tism-approach-in-the-context-of-it-based-services