# Balancing trust and distrust in generative AI chatbot adoption: a case study from China

> Research article (Service Industries Journal, 2025) · cited 14× · AI/ML

**Wikidata**: [openalex:W4409548786](https://www.wikidata.org/wiki/openalex:W4409548786)  
**Source**: https://4ort.xyz/entity/balancing-trust-and-distrust-in-generative-ai-chatbot-adoption-a-case-study-from-china