# Automatically identifying customer needs in user-generated content using token classification

> Research article (Decision Support Systems, 2023) · cited 25× · AI/ML

**Wikidata**: [openalex:W4388208987](https://www.wikidata.org/wiki/openalex:W4388208987)  
**Source**: https://4ort.xyz/entity/automatically-identifying-customer-needs-in-user-generated-content-using-token-classification