# Automatic problem extraction and analysis from unstructured text in IT tickets

> Research article (IBM Journal of Research and Development, 2017) · cited 34× · AI/ML

**Wikidata**: [openalex:W2595613101](https://www.wikidata.org/wiki/openalex:W2595613101)  
**Source**: https://4ort.xyz/entity/automatic-problem-extraction-and-analysis-from-unstructured-text-in-it-tickets