# Automatic classification of citizen requests for transportation using deep learning: Case study from Boston city

> Research article (Information Processing & Management, 2020) · cited 35× · AI/ML

**Wikidata**: [openalex:W3098160220](https://www.wikidata.org/wiki/openalex:W3098160220)  
**Source**: https://4ort.xyz/entity/automatic-classification-of-citizen-requests-for-transportation-using-deep-learning-case-study-from-boston-city