# Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies

> Research article (Journal of Marketing, 2025) · cited 12× · AI/ML

**Wikidata**: [openalex:W4410219887](https://www.wikidata.org/wiki/openalex:W4410219887)  
**Source**: https://4ort.xyz/entity/automated-versus-human-agents-a-meta-analysis-of-customer-responses-to-robots-chatbots-and-algorithms-and-their-continge