# Automated Customer Complaint Processing for Water Utilities Based on Natural Language Processing—Case Study of a Dutch Water Utility

> Research article (Water, 2022) · cited 11× · AI/ML

**Wikidata**: [openalex:W4213369956](https://www.wikidata.org/wiki/openalex:W4213369956)  
**Source**: https://4ort.xyz/entity/automated-customer-complaint-processing-for-water-utilities-based-on-natural-language-processingcase-study-of-a-dutch-wa