# Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

> Research article (Journal of Travel Research, 2023) · cited 44× · AI/ML

**Wikidata**: [openalex:W4385721469](https://www.wikidata.org/wiki/openalex:W4385721469)  
**Source**: https://4ort.xyz/entity/asymmetrical-influences-of-service-robots-perceived-performance-on-overall-customer-satisfaction-an-empirical-investigat