# Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach

> Research article (Computers in Human Behavior, 2017) · cited 162× · AI/ML

**Wikidata**: [openalex:W2615324008](https://www.wikidata.org/wiki/openalex:W2615324008)  
**Source**: https://4ort.xyz/entity/assessing-consumers-satisfaction-and-expectations-through-online-opinions-expectation-and-disconfirmation-approach