# Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing

> Research article (Business Process Management Journal, 2021) · cited 14× · AI/ML

**Wikidata**: [openalex:W3200484411](https://www.wikidata.org/wiki/openalex:W3200484411)  
**Source**: https://4ort.xyz/entity/assessing-business-process-complexity-based-on-textual-data-evidence-from-itil-it-ticket-processing