# Artificial intelligence empowered conversational agents: A systematic literature review and research agenda

> Research article (Journal of Business Research, 2023) · cited 285× · AI/ML

**Wikidata**: [openalex:W4328051263](https://www.wikidata.org/wiki/openalex:W4328051263)  
**Source**: https://4ort.xyz/entity/artificial-intelligence-empowered-conversational-agents-a-systematic-literature-review-and-research-agenda