# Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?

> Research article (Journal of Business Research, 2020) · cited 237× · AI/ML

**Wikidata**: [openalex:W3105280530](https://www.wikidata.org/wiki/openalex:W3105280530)  
**Source**: https://4ort.xyz/entity/artificial-intelligence-and-the-new-forms-of-interaction-who-has-the-control-when-interacting-with-a-chatbot