# Artificial Intelligence (AI), Internet of Things (IoT), and blockchain-powered chatbots for improved customer satisfaction, experience, and loyalty

> Research article (SSRN Electronic Journal, 2024) · cited 15× · AI/ML

**Wikidata**: [openalex:W4399172296](https://www.wikidata.org/wiki/openalex:W4399172296)  
**Source**: https://4ort.xyz/entity/artificial-intelligence-ai-internet-of-things-iot-and-blockchain-powered-chatbots-for-improved-customer-satisfaction-exp