# Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

> Research article (Service Business, 2023) · cited 38× · AI/ML

**Wikidata**: [openalex:W4319298257](https://www.wikidata.org/wiki/openalex:W4319298257)  
**Source**: https://4ort.xyz/entity/are-customer-star-ratings-and-sentiments-aligned-a-deep-learning-study-of-the-customer-service-experience-in-tourism-des