# Are customer reviews just reviews? Hotel forecasting using sentiment analysis

> Research article (Tourism Economics, 2021) · cited 56× · AI/ML

**Wikidata**: [openalex:W3206885356](https://www.wikidata.org/wiki/openalex:W3206885356)  
**Source**: https://4ort.xyz/entity/are-customer-reviews-just-reviews-hotel-forecasting-using-sentiment-analysis