# Applying sentiment analytics to examine social media crises: a case study of United Airline's crisis in 2017

> Research article (Data Technologies and Applications, 2021) · cited 12× · AI/ML

**Wikidata**: [openalex:W3165144846](https://www.wikidata.org/wiki/openalex:W3165144846)  
**Source**: https://4ort.xyz/entity/applying-sentiment-analytics-to-examine-social-media-crises-a-case-study-of-united-airline-s-crisis-in-2017