# Application of Revised Importance–Performance Analysis to Investigate Critical Service Quality of Hotel Online Booking

> Research article (Sustainability, 2021) · cited 34× · AI/ML

**Wikidata**: [openalex:W3133170886](https://www.wikidata.org/wiki/openalex:W3133170886)  
**Source**: https://4ort.xyz/entity/application-of-revised-importanceperformance-analysis-to-investigate-critical-service-quality-of-hotel-online-booking