# Application of machine learning methods for automated classification and routing in ITIL

> Research article (Journal of Physics Conference Series, 2021) · cited 12× · AI/ML

**Wikidata**: [openalex:W4200513373](https://www.wikidata.org/wiki/openalex:W4200513373)  
**Source**: https://4ort.xyz/entity/application-of-machine-learning-methods-for-automated-classification-and-routing-in-itil