# Animated conversational agents and e-consumer productivity: The roles of agents and individual characteristics

> Research article (Information & Management, 2016) · cited 117× · AI/ML

**Wikidata**: [openalex:W2559703655](https://www.wikidata.org/wiki/openalex:W2559703655)  
**Source**: https://4ort.xyz/entity/animated-conversational-agents-and-e-consumer-productivity-the-roles-of-agents-and-individual-characteristics