# Analyzing passengers’ emotions following flight delays- a 2011–2019 case study on SKYTRAX comments

> Research article (Journal of Air Transport Management, 2020) · cited 65× · AI/ML

**Wikidata**: [openalex:W3080104023](https://www.wikidata.org/wiki/openalex:W3080104023)  
**Source**: https://4ort.xyz/entity/analyzing-passengers-emotions-following-flight-delays-a-20112019-case-study-on-skytrax-comments