# Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making

> Research article (European Journal of Operational Research, 2023) · cited 35× · AI/ML

**Wikidata**: [openalex:W4386013141](https://www.wikidata.org/wiki/openalex:W4386013141)  
**Source**: https://4ort.xyz/entity/analytics-driven-complaint-prioritisation-via-deep-learning-and-multicriteria-decision-making