# Analysis of Patterns and Similarities in Service Tickets using Natural Language Processing

> Research article (Journal of Communications Software and Systems, 2021) · cited 10× · AI/ML

**Wikidata**: [openalex:W3129818748](https://www.wikidata.org/wiki/openalex:W3129818748)  
**Source**: https://4ort.xyz/entity/analysis-of-patterns-and-similarities-in-service-tickets-using-natural-language-processing