# Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry

> Research article (Sustainability, 2022) · cited 16× · AI/ML

**Wikidata**: [openalex:W4220717169](https://www.wikidata.org/wiki/openalex:W4220717169)  
**Source**: https://4ort.xyz/entity/analysis-of-online-customer-complaint-behavior-in-vietnams-hotel-industry