# Analysis of Factors Affecting Customer Satisfaction and Customer Loyalty in the Shopee Marketplace

> Research article (Majalah Ilmiah Bijak, 2023) · cited 25× · AI/ML

**Wikidata**: [openalex:W4392837659](https://www.wikidata.org/wiki/openalex:W4392837659)  
**Source**: https://4ort.xyz/entity/analysis-of-factors-affecting-customer-satisfaction-and-customer-loyalty-in-the-shopee-marketplace