# Analysis of COBIT 5 Process “DSS02 - Manage Service Requests and Incidents” for the Service Desk Using Process Mining

> Research article (2018 International Conference on eDemocracy & eGovernment (ICEDEG), 2018) · cited 10× · AI/ML

**Wikidata**: [openalex:W2806031186](https://www.wikidata.org/wiki/openalex:W2806031186)  
**Source**: https://4ort.xyz/entity/analysis-of-cobit-5-process-dss02-manage-service-requests-and-incidents-for-the-service-desk-using-process-mining