# Analysis of Chatbot Program Features Towards Customer Satisfaction in the Era of Digitalization

> Research article (2021 International Conference on Information Management and Technology (ICIMTech), 2021) · cited 10× · AI/ML

**Wikidata**: [openalex:W3200814926](https://www.wikidata.org/wiki/openalex:W3200814926)  
**Source**: https://4ort.xyz/entity/analysis-of-chatbot-program-features-towards-customer-satisfaction-in-the-era-of-digitalization