# Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score

> Research article (Journal of Hospitality and Tourism Technology, 2023) · cited 26× · AI/ML

**Wikidata**: [openalex:W4319783566](https://www.wikidata.org/wiki/openalex:W4319783566)  
**Source**: https://4ort.xyz/entity/analysing-online-customer-experience-in-hotel-sector-using-dynamic-topic-modelling-and-net-promoter-score