# An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline

> Research article (Expert Systems with Applications, 2015) · cited 306× · AI/ML

**Wikidata**: [openalex:W1972458078](https://www.wikidata.org/wiki/openalex:W1972458078)  
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