# An overview of consumer complaining behavior and the choice of complaint channels in service industry

> Research article (Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia), 2016) · cited 14× · AI/ML

**Wikidata**: [openalex:W2653782018](https://www.wikidata.org/wiki/openalex:W2653782018)  
**Source**: https://4ort.xyz/entity/an-overview-of-consumer-complaining-behavior-and-the-choice-of-complaint-channels-in-service-industry