# An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level

> Research article (Manufacturing & Service Operations Management, 2020) · cited 15× · AI/ML

**Wikidata**: [openalex:W3015695581](https://www.wikidata.org/wiki/openalex:W3015695581)  
**Source**: https://4ort.xyz/entity/an-invitation-control-policy-for-proactive-service-systems-balancing-efficiency-value-and-service-level