# An Industry/Academic Perspective on Customer Success Management

> Research article (Journal of Service Research, 2020) · cited 76× · AI/ML

**Wikidata**: [openalex:W2999018193](https://www.wikidata.org/wiki/openalex:W2999018193)  
**Source**: https://4ort.xyz/entity/an-industry-academic-perspective-on-customer-success-management