# An inclusive survey on machine learning for CRM: a paradigm shift

> Research article (DECISION, 2020) · cited 29× · AI/ML

**Wikidata**: [openalex:W3122486810](https://www.wikidata.org/wiki/openalex:W3122486810)  
**Source**: https://4ort.xyz/entity/an-inclusive-survey-on-machine-learning-for-crm-a-paradigm-shift