# An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction

> Research article (Journal of Destination Marketing & Management, 2021) · cited 65× · AI/ML

**Wikidata**: [openalex:W3186034588](https://www.wikidata.org/wiki/openalex:W3186034588)  
**Source**: https://4ort.xyz/entity/an-improvement-or-a-gimmick-the-importance-of-user-perceived-values-previous-experience-and-industry-context-in-humanrob