# An Improved Sentiment Classification Approach for Measuring User Satisfaction toward Governmental Services’ Mobile Apps Using Machine Learning Methods with Feature Engineering and SMOTE Technique

> Research article (Applied Sciences, 2022) · cited 35× · AI/ML

**Wikidata**: [openalex:W4281650121](https://www.wikidata.org/wiki/openalex:W4281650121)  
**Source**: https://4ort.xyz/entity/an-improved-sentiment-classification-approach-for-measuring-user-satisfaction-toward-governmental-services-mobile-apps-u