# An Extended Shapley TODIM Approach Using Novel Exponential Fuzzy Divergence Measures for Multi-Criteria Service Quality in Vehicle Insurance Firms

> Research article (Symmetry, 2020) · cited 15× · AI/ML

**Wikidata**: [openalex:W3082833525](https://www.wikidata.org/wiki/openalex:W3082833525)  
**Source**: https://4ort.xyz/entity/an-extended-shapley-todim-approach-using-novel-exponential-fuzzy-divergence-measures-for-multi-criteria-service-quality-