# An exploration into the practice of online service failure and recovery strategies in the Balkans

> Research article (Journal of Business Research, 2018) · cited 92× · AI/ML

**Wikidata**: [openalex:W2891334789](https://www.wikidata.org/wiki/openalex:W2891334789)  
**Source**: https://4ort.xyz/entity/an-exploration-into-the-practice-of-online-service-failure-and-recovery-strategies-in-the-balkans