# An examination of frontline employee–customer incidental similarities in service failure and recovery contexts

> Research article (Psychology and Marketing, 2023) · cited 14× · AI/ML

**Wikidata**: [openalex:W4323048855](https://www.wikidata.org/wiki/openalex:W4323048855)  
**Source**: https://4ort.xyz/entity/an-examination-of-frontline-employeecustomer-incidental-similarities-in-service-failure-and-recovery-contexts