# An evidential reasoning-based decision support system for handling customer complaints in mobile telecommunications

> Research article (Knowledge-Based Systems, 2018) · cited 61× · AI/ML

**Wikidata**: [openalex:W2892752912](https://www.wikidata.org/wiki/openalex:W2892752912)  
**Source**: https://4ort.xyz/entity/an-evidential-reasoning-based-decision-support-system-for-handling-customer-complaints-in-mobile-telecommunications