# An Enriched Customer Journey Map: How to Construct and Visualize a Global Portrait of Both Lived and Perceived Users’ Experiences?

> Research article (Designs, 2020) · cited 26× · AI/ML

**Wikidata**: [openalex:W3046340444](https://www.wikidata.org/wiki/openalex:W3046340444)  
**Source**: https://4ort.xyz/entity/an-enriched-customer-journey-map-how-to-construct-and-visualize-a-global-portrait-of-both-lived-and-perceived-users-expe