# AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots

> Research article (Journal of Business Research, 2022) · cited 124× · AI/ML

**Wikidata**: [openalex:W4283707603](https://www.wikidata.org/wiki/openalex:W4283707603)  
**Source**: https://4ort.xyz/entity/ai-is-better-when-i-m-sure-the-influence-of-certainty-of-needs-on-consumers-acceptance-of-ai-chatbots