# AI feel you: customer experience assessment via chatbot interviews

> Research article (Journal of service management, 2020) · cited 139× · AI/ML

**Wikidata**: [openalex:W3045572369](https://www.wikidata.org/wiki/openalex:W3045572369)  
**Source**: https://4ort.xyz/entity/ai-feel-you-customer-experience-assessment-via-chatbot-interviews