# AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention

> Research article (Australasian Marketing Journal (AMJ), 2020) · cited 315× · AI/ML

**Wikidata**: [openalex:W3026650415](https://www.wikidata.org/wiki/openalex:W3026650415)  
**Source**: https://4ort.xyz/entity/ai-customer-service-task-complexity-problem-solving-ability-and-usage-intention