# Addressing service failure and initiating service recovery in online platforms: literature review and research agenda

> Research article (Journal of Strategic Marketing, 2020) · cited 20× · AI/ML

**Wikidata**: [openalex:W3037253669](https://www.wikidata.org/wiki/openalex:W3037253669)  
**Source**: https://4ort.xyz/entity/addressing-service-failure-and-initiating-service-recovery-in-online-platforms-literature-review-and-research-agenda