# Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning

> Research article (IEEE Access, 2022) · cited 18× · AI/ML

**Wikidata**: [openalex:W4226257004](https://www.wikidata.org/wiki/openalex:W4226257004)  
**Source**: https://4ort.xyz/entity/adaptive-call-center-workforce-management-with-deep-neural-network-and-reinforcement-learning